Frequently Asked Questions
Are your charging interfaces compatible with vehicles in different countries?
Yes, our chargers support multiple international standards including CCS1, CCS2, GB/T, and CHAdeMO to ensure global compatibility with most mainstream EVs.
Can the system operate in extreme weather conditions?
Absolutely. Our devices are engineered and tested to operate in temperatures ranging from -20°C to 55°C and carry up to IP65 protection levels, making them suitable for high humidity, dust, and extreme heat.
Do the storage units require additional infrastructure or transformers?
While high-power grid expansion may be needed in some cases, our energy storage units are designed to operate independently, significantly reducing reliance on the local grid. Mobile units are plug-and-play and require no civil engineering work.
What is the expected service life of the charging and storage systems?
The complete system has a lifespan of approximately 8–10 years. The energy storage batteries are rated for over 3,000 cycles, ensuring long-term reliability and minimal maintenance.
Can you provide a solution for areas with no electricity access?
Yes, we specialize in off-grid solutions. We can provide integrated solar + storage + diesel hybrid systems designed for complete off-grid operation in remote locations.
Is remote monitoring and diagnosis supported?
Yes, the system is compatible with cloud-based platforms, allowing for real-time monitoring, remote diagnostics, and instant alerts to ensure maximum uptime.