Q1: Are you a manufacturer or a trading company?
We are professional manufacturers with over 10 years of production experience in the outdoor tent industry.
Q2: What are your accepted payment terms?
We accept multiple payment methods including T/T, L/C, West Union, and PayPal to suit our clients' needs.
Q3: Can I obtain samples before proceeding with mass production?
Yes, after price confirmation, you can request samples to verify the quality. Please note that samples are charged.
Q4: What is the typical lead time for production?
Production time varies by product complexity, but generally, it takes 15-25 days to complete the manufacturing process after receipt of deposit.
Q5: Do you offer tailor-made or customized tent solutions?
Yes, we welcome inquiries for custom designs. Our engineering team can assist with drawings, structures, and specific material requirements.
Q6: How can I get support during the tent setup process?
We provide real-time communication support through various digital platforms to handle your setup inquiries promptly and efficiently.